FIYA.AI

Fiya.AI (referred to as “we,” “our,” or “us”) respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This policy describes how we collect, use, and share information about you when you visit our website or engage with our services, including mobile communications.By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, and phone number (including mobile numbers for communication purposes).Information provided through forms or during account registration.

Non-Personal Information:

Data collected through cookies and tracking technologies, such as:Browser type and version.Device information.IP address.Website usage patterns and referral data.

Payment Information:

If applicable, billing and payment details are collected securely for processing transactions.

2. How We Use Your Information

We use the information we collect to:

Provide Services: Deliver the services you request, including mobile communications and customer support.

Personalize User Experience: Tailor content and recommendations to your preferences.

Marketing and Communications: Send promotional offers, newsletters, and updates (with your consent).

Analytics and Improvements: Analyze usage to improve our website, services, and marketing efforts.

Legal Compliance: Comply with legal obligations, resolve disputes, and enforce agreements.

3. Legal Basis for Processing (For Applicable Regions)

If you are located in a region governed by GDPR or similar regulations, we process your personal data based on the following legal grounds:

Consent: When you provide clear consent for specific purposes.

Contractual Obligations: To fulfill a contract or deliver requested services.

Legitimate Interests: For purposes such as improving services, marketing, and fraud prevention.

Legal Compliance: To meet regulatory requirements.

4. Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers: Trusted third-party vendors who assist in delivering services (e.g., messaging platforms, analytics providers).

Legal Obligations: When required by law, subpoena, or other legal process.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

Analyze traffic and usage patterns.Remember user preferences and settings.Serve targeted advertisements.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your user experience.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.

Rectification: Correct inaccurate or incomplete data.

Deletion: Request the deletion of your personal information.

Restriction: Limit the processing of your personal data.

Portability: Receive your data in a portable format.

Opt-Out: Opt-out of direct marketing communications or targeted advertising.

To exercise these rights, contact us at the details provided below.

7. SMS Communication Policy

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected].

Carriers are not liable for delayed or undelivered messages.

As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.

For terms & conditinos-related inquiries, please refer to our Terms & Conditions at https://fiya.ai/terms-conditions.

8. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. However, no method of transmission or storage is 100% secure.

9. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, it is securely deleted or anonymized.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

11. International Data Transfers

If you access our services from outside the United States, be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions. By using our services, you consent to such data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in laws, regulations, or our practices. Any updates will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]